Duty Manager - Franschhoek, South Africa - HotelJobs

HotelJobs

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Franschhoek, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Intimate boutique hotel close to Franschhoek is looking for a Duty Manager.

Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates / feedback
Deal with and or escalate guest challenges / complaints
Monitor guest feedback received on checkout and digital platforms and drive feedback via social media platforms
Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dresscode
Work closely with Finance and Reservations teams
Drive Guest feedback to the relevant teams and follow up / schedule training on challenging feedback
Communicate occupancy changes to all departments
Training on Front Office Procedures / SOP's
Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preference
Manage the monthly reconciliation of Front Office External Supplier Accounts
Manage Ostatus (zero balance) and Management Accounts
Managing the Front Office floats (reception and "Forex")

Requirements:

Grade 12 / Matric Certificate
Tertiary qualification in Hospitality or Hotel Management
Minimum of 3 years Duty Manageror Assistant Hotel Management experience at a 5*Hotel or similar
Computer skills including proficiency in the use of Protel and MS Office
Valid Driver's license
Ability to work shifts including night shift.
Personal and professional integrity of the highest standard
Certificate in First Aid / Fire Fighting / Health and Safety, would be advantageous
COVID19 vaccination mandatory