Support Team Leader - Johannesburg, South Africa - Sanlam

Sanlam

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

What will you do?

This person will be primarily responsible for Managing IT Helpdesk Tasks and SLAs, Managing of internal IT processes and monitoring, Managing Team responsibilities and deliverables.

What will make you successful in this role?

Allocation, Prioritization and Management of IT Helpdesk (ASD) tasks and SLAs
Escalation Management (ASD/JIRA)
Assist and Manage SARS Submission and Retrieval Process
Audits: Logical Access Reviews and checks
Real time System Monitoring
Monthly Reporting (ASD Tasks)
JIRA Management on BAU tasks and
Change management for BAU Hotfixes (Logging of changes and approvals).
Managing and assisting with testing: Vulnerabilities/MS Patch, MIP Patch testing and Hotfixes
Represent BAU team in PI Planning
BAU tasks
Meetings: Update feedback required for various meetings eg. Daily Ops Meeting
Technical DR Planning and updating of Battlebox
Infrastructure Management (Server CPU/Space/Health Checks)
Stakeholder communication
Drive Root Cause feedback
Troubleshoot problems, for applicable Applications
Project Management
Update & review documents Qualification and Experience
5+ years' Business and Business process Knowledge (Benefit Payments, Contributions, Fund Accounting, Implementations)
3+ years' Support experience in IT Operations
Indepth knowledge of the MIPEB, MIPPFG Systems and processes Technical Competencies
Indepth knowledge of IT Helpdesk (ASD) and JIRA processes
Understanding of SC Infrastructure and Environments
Knowledge of the SC Landscape and SGT Support structures.
Indepth Understanding of SC RD Gateway Solution
Understanding across domains, like: Security, Active Directory (policies), Networks (firewalls/gateways)
Understanding of SCIT Audit Requirements
Knowledge of the Change Management Process Behavioral Competencies
Collaborative and open minded.
Ability to work Independently and manage Time and Tasks according to priority provided.
Have Integrity and delivery on Committed Tasks and initiatives.
Good communicator, listener, and presenter of idea's verbally and visually.
Willing to crossskill across roles to prioritise Business Delivery
Inquisitive of IT trends and selfmotivated to continuous learning and personal development Build a successful career with us

We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time