Key Account Manager - Cape Town, South Africa - Avily

Avily

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are the leading healthcare marketing company in Africa.

Account Manager
The Account Manager (also known as Customer Success Manager) position is a fundamental part of the business at Avily. As an Account Manager, you will be responsible for the overall success and retention of our Customers.

The Account Manager will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals.

The Account Manager must be versatile as they'll interact with different customers at different levels every day while working closely with different departments at Avily.

If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

Responsibilities

Own the overall postsign up relationship with Avily customers
Increase customer platform usage and adoption
Ensure customer retention and contract renewal
Ensure customer satisfaction
Upsell and uncovering new revenue opportunities
Establish a trusted strategic advisor relationship with Avily customers to drive strategic value
Develop, prepare, and nurture customers so that they would be happy to refer us to other clients.
Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
Manage customer escalations
Conduct product training and best practices webinars for clients.

Required Experience

Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Ability to interact with client teams at various levels of technical and nontechnical depth
Excellent verbal and written communication skills
Experience in Word, PPT, Excel or Google Docs
Outstanding analytical, problemsolving, organization, prioritization and multitasking skills
You flourish in a highgrowth tech environment and adapt well to change

Nice To Have Experience