Supply Chain Fulfilment Coordinator - Kuils River, South Africa - Ackermans

Ackermans

Verified Company

Kuils River, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Advert:

We have an exciting opprtunity for a
Fulfilment Coordinator within our
Supply Chain Team This position will be based at our offices in
Kuilsriver and will report directly to the
Order Fulfilment Manager.

By taking on this opportunity, you will coordinate online commerce fulfilment activities which requires a strong focus on customer service, stakeholder management and engagement whilst constantly considering costs, performance, and customer expectation

Qualifications:

Matric with mathematics is essential
A preferred relevant degree in Logistics / Operations Management / Supply Chain Management / Engineering or Business / Commerce is advantageous

Knowledge, Skills and Experience:

Proven experience in order fulfilment and logistics
Previous change management experience
Experience in online commerce (minimum 1 years)
Experience in liaising with stakeholders at all levels
Knowledge of relevant consumer protection act principles
Online commerce pick and pack customer order knowledge
Online commerce fulfilment requirements
Additional Specific Requirements
Must be available after hours over a 7day week
The ability to work under pressure and tight deadlines in a fastpaced work environment
Flexible approach to work as dark store operations can spread over shifts
Recommendations to management to improve processes, service delivery and compliance
Shows Influencing, persuading, and negotiating skills
Displays Problem solving skills and the ability to work on a tactical level
Has the ability to work cross functionally in a service led environment
Can engage and interact professionally with internal and external people
Possess the ability to use data analytics to evaluate problems and make decisions towards a solution
Excellent oral and written communication skills
Good accuracy and attention to detail
Is selfmotivated and willing to take initiative
Displays working knowledge of M36
Organised approach to task completion
Ability to work in a fastpaced environment

Key Responsibilities:

Coordinate IBT (Inter Branch Transfer) process between dark store and Central Planning
Identify, correct, and track transporter claims for both online commerce as well as store merchandise deliveries
Issue resolution and corrective actions implemented
Complete transporter claim form and manage workflow
Identify and report fulfilment risk
Customer parcel delivery, return tracking and management
SLA agreements, tracking and management
Continuous improvement initiatives are identified and reported
Process compliance reports and trends
SOPs are understood and complied with
Regular report produced daily, weekly, and monthly
Clear analysis and recommendations
Controlling of expenditure, tracking, and reporting against online commerce fulfilment budget
Liaise and coordinate with relevant stakeholders
Investigate and record root causes. Implement corrective action to prevent future incidents where relevant.
Liaison between dark store and business