Customer Relationship Marketer Lead - Pretoria, South Africa - Eduvos

Eduvos
Eduvos
Verified Company
Pretoria, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Advert Summary:

Eduvos is looking to hire the services of a
Customer Relationship Marketer Lead
based at our
Pretoria campus.


Type of position:

Permanent appointment


The Position:

Responsible for implementing and managing the tactical and strategic end to school
relationships and data collection. This position is responsible for achieving, within
agreed budgets, all data collection targets from the designated market.


Minimum Requirements:


Minimum qualification:

Relevant undergraduate degree such as commerce, education, social sciences or
marketing.


Experience:


  • At least three years' sales management experience
  • Higher education experience will be advantageous
  • 2year teaching exposure will be advantageous

Duties and Responsibilities:


Responsibilities:

As the Customer Relationship Marketer Lead, you will be primarily responsible for

the following:

  • Implementing national standards for school engagements and positioning
of value adds

  • Coordination of national events hosted on campuses
  • Enforcing standardization
  • Attending school visits to monitor performance and quality of engagements
  • Tracking and monitoring the number of leads
  • Tracking and monitoring long lead nurture activities and driving
  • Tracking and monitoring the number of activities and engagements
  • Access to schools (number of schools existing and new)
  • Alignment with segmentation strategy
  • Monitoring and coaching of CRM's quality of engagements (professional
behavior & product knowledge displayed)

  • Budget management
  • Operational planning plans, objectives, priorities, schedules, projects
  • Operational implementation and execution monitoring control, corrective
action

  • Reporting
  • Coaching and mentoring
  • Problem solving and decision quality, including escalations, queries and
complaints

  • Resource and capacity management (people, equipment, assignment and
re-allocation of resources between teams; workload and workflow
monitoring between teams)

  • Governance and compliance
  • Key stakeholders identified and relationships initiated and maintained
  • In touch with what is happening in other departments / functions
  • Share relevant information and support others' deliverables appropriately
  • Expectations clarified and agreed

Functional and Behavioural Competencies:


Functional and technical competencies:


  • Sound knowledge of sales processes
  • Customer centric approach
  • Good understanding of marketing essentials
  • Ability to understand and analyse sales performance metrics and reporting
  • Presentation skills

Behavioural competencies:


  • Initiative and responsibility
  • Relations and networking
  • Influence
  • Effective communication
  • Analysis and Judgment
  • Systematic approach (planning and organising)
  • Execution
  • Steadiness
  • Business development and Bottomline focus
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