- Manages daily operational (client service and or administrative) delivery within specific functional area.
- Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process/es.
- Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management).
- Accountable for technical decision making of a function as well as management of work volumes / flow.
- Establishes and maintains client / customer relationships.
- Could take accountability for the implementation of a strand of an operational project.
- Extensive experience in day to day management.
- Manages between 5 and 20 clerical staff (could include some specialist staff).
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Team Leader
Found in: Talent ZA C2 - 2 days ago
PRR Recruitment Services Cape Town, South Africa Full timeTeam leader – R500k p.a (Rondebosh) · This well know company in Rondebosh is seeking a Team leader. · The ideal candidate will have strong experience in management of databases · 3-years related experience · Staff management on a team leader level · Value Added services Bill pay ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Telebest Cape Town, South Africa Full timeSummary: · Our client is seeking an experienced Team Leader to join their customer care team in Cape Town. As a Team Leader, you will be responsible for handling customer service inquiries and addressing problems related to our client base. You will play a crucial role in ensurin ...
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Team Leader
Found in: Talent ZA 2A C2 - 4 days ago
TalentCru Cape Town, South AfricaOur client is looking for a Team Leader (BPO) and a Senior Team Leader (BPO). This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a permanent role based in C ...
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Team Leader
Found in: beBee S2 ZA - 2 days ago
Huntswood Western Cape, Cape Town, South Africa Full timeHuntswood's job vacancy, Career and Recruitment · Job title : Team Leader – Cape Town jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : April 12, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Job Responsibilities: · Managing Per ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Tower Group Cape Town, South Africa ContractOur client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team. · Role Overview: · As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our depa ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Anglicare Southern Queensland Cape Town, South Africa Permanent / Full timeThe Opportunity to join our Team and make a difference · The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre. · The role also assists with the orientation of n ...
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Team Leader
Found in: beBee S2 ZA - 2 days ago
NACOSA Western Cape, Cape Town, South Africa Full timeNACOSA's job vacancy, Career and Recruitment · Job title : Team Leader – Western Cape jobs in Western Cape · Job Location : Western Cape, Cape Town · Deadline : April 14, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Description · Our Values · We recog ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · An exciting opportunity for an Assistant Manager: Operations has just become available at WNS. · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a cust ...
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Team Leader
Found in: Talent ZA C2 - 4 days ago
Sanlam Cape Town, South AfricaJob Description · The Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. · The purpose of this role is to ensure that the client services service levels are maintained within ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, wit ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Isilumko Staffing Cape Town, South Africa Full timeBasic Function · Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency · Providing coaching and feedback to team members to enable them to improve their performance · Provide inputs on process and system to the team ...
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Team Leader
Found in: Talent ZA 2A C2 - 5 days ago
Isilumko Staffing (JHB) Cape Town, South AfricaBasic Function · Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency · Providing coaching and feedback to team members to enable them to improve their performance · Provide inputs on process and system to the team ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Main purpose: The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. · Key responsibilities: · • Inspire your team through coaching to deliver service ex ...
Team leader - Cape Town, South Africa - Old Mutual
Description
Description
This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.Duties and Responsibilities
Skills
Accountability, Budget Management, Call Center Management, Client Relationship Management, Conflict Management, Employee Management, LeadershipEducation
Matriculation Certificate (Matric) (Required)Closing Date
03 April 2024