Travel Consultant: Lodge Reservations - Johannesburg, South Africa - ABC Worldwide

ABC Worldwide

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.

KEY OUTPUTS

Creative and out of the box planning and designing of leisure FIT tailormade itineraries
Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
Ensuring turnaround times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Saturday duty on a rotation basis
Public Holiday duty on a rotation basis
Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions
Upholding the values of the company; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED

A good knowledge on any of the destinations that the company promote within South, Southern and East Africa
An indepth geographical, logístical and product knowledge of two of the following regions: South, Southern and East Africa
Good understanding of delivering excellent service to agents / guests
An indepth knowledge of Tourplan or a similar booking system
A willingness and aptitude to learn
Good organisational ability
Lateral thinking ability
Initiative

KEY SKILLS REQUIRED

Communication skills and fluent in written and spoken English
Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
Computer literate with experience with Word, Excel, PowerPoint and Outlook
Web reporting portal
Understanding of travel industry through study or work experience
Market knowledge and how it operates
Attention to detail
Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
Working knowledge of Tourplan, WETU and GDM
Understanding of quantitative and qualitative data
Relevant understanding of the Business to create strategy and making commercial decisions
Sales process and methodologies
Sales and Brand representation
Experiential creativity (crafting experiences)
Guest / Client delight
Teamwork and interpersonal skills
Conflict management and resolution
Speed reading and speed typing
Paperless filing and Database filing and management
Good organisational ability
Initiative
High energy levels needed
Must be able to ADD VALUE
Able to travel; flexibility in terms of working hours
Selfdriven; very responsible but fun; passionate about the company
Proactive, have a sense of urgency and be able to act quickly to resolve problems