Underwriting Administrator - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Employee Benefits
Function:Administration and Office Support
Date:8 Aug 2023Achieve more than
- ***
YOU BELIEVE

Discovery Employee Benefits

Underwriting Administrator (Temp)
-
About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

-
Key Purpose of the role

Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

-
Areas of responsibility may include but not limited to

Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members' over the acceptable limit.
Link the received completed medicals to the system and allocate to the underwriters for a decision.
Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
Load members on the system to the smart service team for a nurse to complete required medical documents.
Access completed medicals from the Smart Service System if not already on SFE.
Link the received completed medicals to the system and allocate to the underwriters for a decision.
Verify the membership on Paradigm, that covers are aligned on SFE and Compass. Ensure member is on SFE.
Ensure all documents submitted are correct and completed in full. Where documents are missing, source the documents from Meditech or other Pathologists.
Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be reapply
Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members' over the acceptable limit.
Link the received completed medicals to the system and allocate to the underwriters for a decision.
Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
Load members on the system to the smart service team for a nurse to complete required medical documents.
Access completed medicals from the Smart Service System if not already on SFE.
Link the received completed medicals to the system and allocate to the underwriters for a decision.
Verify the membership on Paradigm, that covers are aligned on SFE and Compass. Ensure member is on SFE.
Ensure all documents submitted are correct and completed in full. Where documents are missing, source the documents from Meditech or other Pathologists.
Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be reapply

Personal Attributes and Skills

Selfstarter with a high attention to detail and be able to multitask
Good at follow through
Exceptional ability to communicate written and orally
Problem solving and solution focused
Analytical interpretation
Building relationships
Coping with pressure (deadlines)
Time-Management and Organizational Skills
Must be team orientated, willing to assist other team members in the office
Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
Outstanding customer service skills

Education and Experience

Matric essential
Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory. Underwriting Administration background
Minimum 1 year's working experience in Group Risk Underwriting. Knowledge of Group Risk Industry benefit payments

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities em