Specialist Application Technic - Pretoria, South Africa - Ford Motor Company

Ford Motor Company

Verified Company

Pretoria, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Foster functional & Technical Excellence:

Know and have a passion for our business and our customers.
Ensure process discipline.
Have a continuous improvement philosophy and practice.
Own Working Together.
Believe in skilled and motivated people working together.
Include everyone, respect, listen to, help and appreciate others.
Build strong relationships/be a team player/develop ourselves & others.
Communicate clearly, concisely and candidly.
Show initiative, courage, integrity and good corporate citizenship.
Improve quality, safety and sustainability.
Have a can do, find a way attitude and emotional resilience.
Enjoy the journey & each other. Have fun, but never at others expense.
Deliver Results.
Set high expectations and inspire others.
Make sound decisions using facts and data.

Hold ourselves and others responsible and accountable for delivering results and satisfying our customers.- National diploma or equivalent experience in a relevant field (see below).

Relevant certifications will be advantageous (CCNA, MCSE, A+)
Coordinates, monitors, and supports daytoday IT operations (e.g. infrastructure, relationships with the business) and escalates as necessary.
Works with customers and central IT teams to resolve daytoday operational issues.
Ensures corporate IT standards are consistently followed for all IT operations activities.
Ensures interactions with customers, central IT teams, and management are effective in resolving daytoday operational issues.
Ensures proper support tools and processes are used to resolve incidents in a timely manner.
Interacts with suppliers for the execution of IT services.
Prepares Business Continuity Plans (BCP) and Disaster Recovery (DR) processes, and facilitates execution.
Manages access controls for suppliers.
Works closely with business customers to document business requirements for complex problems, and works with business analysts and project managers as appropriate.
Executes a range of activities (e.g. root cause investigation, incident resolution) for a range of processes or services.
Ensures desk procedures are up to date.
Identifies process and technology improvements and makes recommendations to IT supervision/management.
Works on production support and migration activities outside normal office hours when required.
Performs maintenance of appropriate disaster recovery data center facilities, which may include plants.
Works with customers to ensure local and company health and safety policies and standards are consistently followed at all IT supported facilities.