Consultant Complex Query Wim - Johannesburg, South Africa - Absa Bank Limited

Absa Bank Limited

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Bring your possibility to life Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

LISP experience handling complex queries related to Investments.
Handle reconciliations and strong investigative skills.

To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound customer services.

Job Description:

LISP experience handling complex queries related to Investments.
Handle reconciliations and strong investigative skills.

Management of the assigned area:

Allocate duties, workflow management and query resolution to team leaders in order to achieve operational targets including prioritisation and work schedules.

Reporting on internal and external SLA and TAT with the manager and address any process failures specific to the area.

| Team management:

Planning resources for optimisation, including leave request, resignations and access control. Manage talent and succession planning and performing mentoring and coaching when required.

| Cost / Financial management:

Monitor expenses and ensure unit remains within the budget. Review cost allocation on a monthly basis and investigate items not correctly charged to the department.

| Risk Management:

Ensure all regulatory requirements are adhered to.

Ensure the process, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.

Education

Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)