Its Support Assoc I - Cape Town, South Africa - Amazon Development Centre (South Africa) (Proprietary) Limited

Amazon Development Centre (South Africa) (Proprietary) Limited

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Must read, write, and speak fluently in French and English

Associate in Computer Science or related field or experience equivalent.
Basic experience in Windows, Mac OS environments and/or Linux
Ability to empathise with and prioritise internal customer needs.
Able to adapt to fast paced environment.
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays

Key job responsibilities

Provide basic technical support to Virtual Amazon employees worldwide on both French and English.
Diagnose and troubleshoots end user computing problems including analysis of the problem, identification of appropriate resources, testing of proposed fixes and followups to ensure the problem has been resolved.
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
Assist with activities to triage and escalate any system or network outage to reduce downtime.

A day in the life

As an IT Support Associate I, you will use your skills to support employees in resolving technical problems within Amazon across a multitude of technical disciplines.

Amazon has a collaborative, purposeful and enthusiastic environment where we "Work Hard, Have Fun, Make History." On a typical day associates might dive deep into understanding the root cause of a customer issue and consult with senior engineers at Amazon.

We believe in making technical support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

About the team

Cape Town, ZAF

Must read, write, and speak fluently in French and English
Bachelor's degree in Computer science or IT related field.
Experience with networking hardware including switches/routers/firewalls
Experience in Windows, Mac OS environments and/or Linux
Ability to troubleshoot and repair PC Hardware
Strong verbal skills proven ability to communicate with technical and nontechnical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multitasking skills
Adherence to shift schedules and timeliness are key requirements
Be able to effectively create trouble tickets that are clear and concise to the issue and resolution.
Strong verbal and written communication skills.
Strong soft skills to deal with CSA connectivity issues.
Able to adapt to fast paced environment.
Willingness to work flexible shifts and scheduling, weekends, and holidays