Guest Relations Manager - Waterberg, Limpopo, South Africa - HotelJobs

HotelJobs

Verified Company

Waterberg, Limpopo, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Luxury lodge in the Waterberg area is looking for a Guest Relations Manager to assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail, and the Spa.

Meet with the General Manager and Lodge Manager as required and update on property operations.
To maintain and ensure the good will of the brand at property level.
To be a key ambassador of the group and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
To ensure the property standards are upheld and maintained.
To ensure the departmental management personnel of the property is up to the brand standard, ensuring a streamlined and effective structure in line with hospitality trends.
To assist in achieving the best procurement agreements for the property
To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
To be readily available to deal with all guest queries and complaints.
Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
To implement training and facilitate the use of brand appointed internal and external trainers
To provide effective leadership through professional manmanagement and encouragement of all subordinates, including mediation.
To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, twoway communication is maintained.
To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.