Process Analyst - Cape Town, South Africa - Network Contracting

Network Contracting

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key responsibilities will include amongst others the following:

The main focus of the role is the improvement of business sub-processes by analysis and redesign and assisting with the implementation of various changes to products and processes e.g.

Legislative or technical changes.

This is inclusive of the communication of changes.
Analyse processes and forms to produce Standard Operating Procedures (SOPs).
Performs profitability studies on business processes.
Presents solutions in required format, operates at a subprocess level.
Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.

Qualifications, Skills and Experience required

Experience with complaints and escalations
Financial services experience essential (1 to 3 years)
International business experience essential
Matric essential
Good communication skills and able to present ideas clearly (both written and verbal)
A professional approach
Attention to detail
Accuracy
Meets deadlines
A team player with strong collaboration skills
Proactive, confident and show initiative
Excellent administrative, servicing, coordinating, support, relationship management and innovation skills
Excellent problemsolving skills

Competencies