Customer Value Proposition Manager C - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

To formulate tactical strategy and associated delivery plans through managing the end to end core value propositions while ensuring operational implementation through the achievement of value propositions. This role will craft Operational strategies to grow and build Banking products through enabling horizontal alignment across subsegments to provide sustainable long term returns and profitability.

experience and qualifications:

Minimum Qualification
Relevant Post Graduate
Experience 5 to 8 years' experience in a similar environment, of which 2 to 3 years ideally at management level

Additional Knowledge

Sales strategies and target setting
Consumer behaviour
Customer lifecycle
Banking products and channels
Internal systems knowledge
Knowledge of product value chain
additional requirements:

responsibilities:

Develop and implement integrated sales strategies for family products customer subsegments that enable and drive sales delivery in partnership with leadership
Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
Participate in planned activities that are appropriate for own and employee development
Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
Drive shareholder value through profitable and integrated frameworks, guidelines and optimisation plans
Design and implement new or cuttingedge systems, solutions and processes and initiate innovations and changes aligned to business strategy
Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
Develop tactical plans to drive revenue growth