Team Leader Sales and Service - Durban, South Africa - FinIT Select Staffing

FinIT Select Staffing
FinIT Select Staffing
Verified Company
Durban, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Team Leader Sales and Service


Key Performance Areas

  • Accountable for the team
  • Builds and develops resources and environment to enable the team to achieve its desired objectives.
  • Looks after subsidiary company operators.
  • Responsible for the facilitation of a team's outcome.
  • Facilitate the process of removing obstacles

Customer

  • Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
  • Ensure that the team takes ownership of every demand and provides customers with immediate responses.
  • Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.

People

  • Manage staff leave, hours of work, overtime and movement of staff to proactively source new business.
  • Coach upskills and support staff to achieve their individual and collective sales targets.
  • Put proactive sales plans and ensure that plans are clearly defined and the team is aligned and ensure swift execution and measure the output.

Finance

  • Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
  • Ensure that the team produces the required financial outcomes by achieving the set sales targets.
- (EPE enrolments, Conversions, Smart life, Moneyline etc)

  • Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branch,/Express Branch/Satellite Branch

Process, Risk, Regulatory & Compliance

  • Ensure that the sales team adheres to the laid down processes and procedures at all times.
  • Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
  • Ensure full compliance of all new business at origination.

Qualifications

  • National Diploma/NQF level 6 qualification in Business Studies or equivalent.

Experience

  • 3 / 5 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
  • Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook

The successful applicant must

  • Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
  • Knowledge of banking services and what is being offered in the market.
  • Business acumen and business management skills
  • Have a drivers License

Job Types:
Full-time, Permanent
More jobs from FinIT Select Staffing
See all jobs of FinIT Select Staffing