Waiter/waitron - Bryanston, South Africa - HotelJobs

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Bryanston, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Title:
Waitron (Waiter/Waitress)

Job Overview:


The Waitron will be responsible for providing exceptional customer service to guests at a restaurant, cafe, or any dining establishment.

They will play a vital role in creating a positive dining experience by efficiently serving food and beverages, taking orders, and ensuring guests' needs are met promptly and professionally.


Responsibilities:


  • Greeting and

Seating Guests:

Welcome guests as they arrive, escort them to their tables, and ensure they are comfortable and attended to throughout their dining experience.


  • Taking Orders: Accurately record guests' food and beverage preferences, special requests, and dietary restrictions. Answer any questions about the menu and provide recommendations when necessary.
  • Food and

Beverage Service:
Serve meals and beverages to guests with precision and attention to detail. Ensure that all orders are correct, properly plated, and delivered in a timely manner.

  • Upselling: Offer additional menu items, promotions, or specials to increase revenue and enhance the guest experience.
  • Knowledge of Menu: Demonstrate indepth knowledge of the menu, including ingredients, preparation methods, and any potential allergens, to address guests' inquiries accurately.
  • Table Maintenance: Maintain a clean and organized dining area by promptly clearing empty dishes, resetting tables, and ensuring all necessary condiments and utensils are available.
  • Handling Payment: Present bills to guests and process payments accurately. Handle cash and electronic transactions securely and efficiently.
  • Collaborating with the Kitchen: Communicate effectively with the kitchen staff to ensure a smooth flow of orders and address any special requests or modifications.
  • Handling Complaints: Address any guest concerns or complaints promptly and professionally. Seek assistance from a manager if necessary to resolve issues satisfactorily.
  • Adhering to Health and

Safety Standards:

Follow proper food safety and hygiene practices to maintain a clean and safe dining environment for guests and staff.


  • Teamwork: Work cohesively with other wait staff, kitchen staff, and management to provide outstanding service and maintain a harmonious working environment.

Requirements:


  • Previous experience as a waiter/waitress is with a minimum of 2 years.
  • Excellent communication and interpersonal skills to engage with guests and colleagues effectively.
  • Ability to multitask and work efficiently under pressure, especially during busy periods.
  • Knowledge of food and beverage service etiquette.
  • Strong attention to detail to ensure orders are accurate and guests' needs are met.
  • Availability to work flexible hours, including weekends and holidays.
  • Physical stamina to stand, walk, and carry trays for extended periods.
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