Customer Data Hub Support Desk - Johannesburg, South Africa - Nedbank

Nedbank
Nedbank
Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

REQ # 126428
Talent Acquistion Consultant - Ezekiel Dube

Location - Sandton

Closing Date - Pipeline


About the role:

We are looking for a strong detail oriented individual for an admin/data role.


Duties And Responsibilities

  • Manage support tickets logged for datadriven systems via the Tier1 Helpdesk.
  • Ensure that incidents logged are closed within the SLA times.
  • Own/Contribute to the department knowledge base by enhancing the library/guides with newly identified scenarios and resolution steps.
  • Remain courteous, tactful, honest, and professional in all communication with other parties.
  • Ensure that feedback and follow ups to customers is meaningful and accurate.
  • Telephonically and remotely identify, diagnose, and resolve all requests to the expected quality standards
  • Foster good relationships with all stakeholders
  • Proactively resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management where applicable
  • Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
  • Update incidents, requests, problems, and/or events with progress and resolution details.
  • Enter data into system accurately and efficiently. E.g., bulk updates & individual updates
  • Maintain data entry requirements by following data regulatory procedures.
  • Maintain operations by following policies and procedures.
  • Understand and embrace the Nedbank vision and demonstrate the values through interactions with teams and stakeholders.

Knowledge, Skills, and Attributes:


  • The ability to communicate well and to capture all pertinent details when required will contribute to their success
  • Ability to explain procedures and technical details to both technical and nontechnical audiences in a concise and clear manner.
  • Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
  • Excellent client service orientation and passion for achieving or exceeding expectations
  • Excellent written and verbal communication skills
  • Ability to plan activities and projects well in advance, and considers possible changing circumstances
  • Ability to work well in a pressurized environment
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Technically minded with strong fault finding and problemsolving abilities

Personal Qualities:


  • A cando attitude and willingness to bring positive energy to any situation
  • Organised & Datacentric
  • Sense of urgency and deadline driven
  • High attention to detail
  • Team player and must be able to work independently
  • High commitment, proactive
  • Eager to learn and constantly improve

Formal Qualifications & Experience:

-
At least 5 years working experience in an IT Operations/Technical Services environment:


  • Proven SME level of work experience (system functionality, business processes, workflows):
-
Exposure to ERM/DCAR processes and client data maintenance is preferred:


  • Background in any Data analysis (tools & methodologies) is beneficial:
-
ITIL Foundation certification will be beneficial:


  • Banking experience will be preferable.
- **_Please contact the Nedbank Recruiting Team at _
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