Service Delivery Manager - Cape Town, South Africa - Progressive Edge

Progressive Edge

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Cape Town / Jhb (Hybrid)

A global company, a UK contact center solution supplier, provides high-quality, secure, and robust platforms and solutions to leading brands and partners worldwide.

They specialize in creating state-of-the-art real-time communications platforms and contact center system integration.
The company offers a friendly and passionate team that will motivate you to learn and develop your career. Their benefits include remote/flexible work, private health care, 28 days paid holiday a year, and many more

Joining them, you will become part of a team that loves what they do and is committed to building the best products and delivering the best customer experience using the best tools available.

You will lead a managed service team up to level 1, as well as vendors and other parties.
They are currently seeking a Service Delivery Manager with the following experience:
Proven track record in a Service Delivery Manager role
Experience leading a team of people
Ability to run incidents really well
Confidence to pull the right people together to get things done
Previous experience working in complex environments
Experience in defining service level agreements (SLAs) and monitoring their performance
Strong knowledge of IT service delivery management and related processes
Experience in managing relationships with customers and stakeholders
Experience in managing risks to service delivery
Excellent communication and delegation skills
Strong problem-solving and analytical skills