Technical Application Support Consultant - Johannesburg, South Africa - Level-Up

Level-Up
Level-Up
Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Purpose

_ Job Performance Criteria_

Application Support

  • Queries to be resolved within client SLA's agreed.
  • Manage client expectations where relevant

SOP's

  • Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines.
  • Assist with building out the knowledge base for selfhelp support resolution.

Continuous Improvement

  • Work with the support team to develop best practice in Application Support; identifying areas of improvement and driving implementation.

Application Testing

  • Assist with Application testing for new features / bug fixes prior to deployment to Production

_ Competency Requirements_

Knowledge

  • Technical Support
  • Process Definition & Mapping
  • Strong communication abilities (written and verbal)
  • Active listening and adaptability to different personality types
  • System testing and implementation knowledge

Technical Skills

  • Intermediate SQL
  • Advanced MS Suite Skills
  • Ticketing System Knowledge
  • Infrastructure Knowledge Beneficial

Behavioural Competency

  • Integrity
  • Sense of urgency
  • Accountable
  • Accurate
  • Proactive
  • Passionate
  • Interpersonal sensitivity
  • Lead by example
  • Respect
  • Trustworthy
  • Team player
  • Motivated
  • Ability to perform under pressure
  • Passionate
about systems


Qualifications and experience requirements

  • A degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, or related technical education programs.
  • Experience with Application testing and Support
  • Supply Chain technology experience will be advantageous.
  • 24 years experience in a similar role
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