Guest Experience Coordinator - Somerset West, South Africa - Merand Corbett & Associates

Merand Corbett & Associates

Verified Company

Somerset West, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Guest Experience Coordinator
Are you passionate about providing exceptional customer service?

We are looking for a dynamic individual to join our Client in delivering a memorable guest experiences.

As a Guest Experience Coordinator, you will play a pivotal role in ensuring that every guest receives outstanding service and feels like a VIP.

Salary Structure:
Basic Monthly Salary, Provident Fund, and Medical Aid Benefits

Requirements:

Hospitality/Consumer Studies qualification _advantageous_
Min 2 years previous experience in a customer service or hospitality role _preferred_.
Excellent communication and interpersonal skills.
Strong problemsolving abilities and the ability to remain calm under pressure.
Detailoriented with a focus on delivering highquality service.
Greet guests warmly and provide assistance as needed.
Handle enquiries and provide accurate information about products, services, and facilities.
Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
Coordinate with other departments to ensure seamless guest experiences.
Maintain cleanliness and organisation in guest areas.
Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
Collaborate with marketing and sales teams to promote special events, offers, and promotions
Provide assistance to sales team with administrative tasks as required

- *Only shortlisted applicants will be considered*_