Technical Team Leader - Durban, South Africa - AdaptIT
Description
Position reports to :
Senior Manager:
Technical Services
Direct Reports : 8
Office Location:
PURPOSE OF THE POSITION
team, project management of technical projects and align service delivery in the support space with the
desired service levels.
We are looking for an innovate and talented individual, who has a passion to make a difference in a dynamic
environment as part of our efficient and enthusiastic team.
PRIMARY RESPONSIBILITIES FOR THE ROLE
Team Leadership
- Manages resources through providing guidance, mentorship, and support to aid team members to
- Provides status reporting inclusive of but not limited to utilisation plans, SLA performance, project
- Perform resource and operational management of the team to ensure team members are highly
- Conducts and provides input to the performance appraisals of team
- Motivates and inspires team members
- Assist with succession planning
- Ensure compliance with governance frameworks
- Drives the delivery of technical projects (internal and external)
- Performs Project management to ensure that the appropriate governance and compliance are
- Assist with the compilation of quotes, WBSs, PRDs and sign off documents as required.
- Works with the technical team to extract project plans.
- Performs resource scheduling and planning
- Works together with the Technical Administrator to ensure that projects are completed on time,
- Performs the function of a Project Owner for internal team Projects.
- Serves as the primary resource on larger and more complicated projects providing other team
Service Delivery
- Proficiency in leading both physical and virtual teams
- Experience in dealing with thirdpartyprovided services
- Operational ability in a diverse, largescale environment
- Exceptional customerfacing skills
- Report compilation and analysis
- Indepth knowledge of escalation procedures, incident management, and other disciplines related
DESIRED SKILLS, EXPERIENCE AND QUALITIES:
Education & Qualification
- Relevant tertiary education (BSC or similar)
- PMP (or similar Project management certification)
- ITIL certification will be advantageous
- Min 5 years of experience in a management or leadership role
- Min 3 years of experience as a Project Manager
- Technical knowledge (Oracle and Linux) will be advantageous
- Maintains high levels of understanding of product knowledge and business domain knowledge
- Excellent leadership skills
- Strong understanding of ITIL
- Proven process improvement experience
- Good presentation and communication skills
- Has sound knowledge of the workings of the ICT sector
- Has strong attention to detail
- Is proactive in executing responsibilities
- Has good communication, interpersonal and listening skills
- Is able to understand and follow instructions independently and accurately
- Has working knowledge of Microsoft Word, Excel, Outlook, PowerPoint & Visio
- Is results orientated and gets the job done
- Is able to solve problems with mínimal assistance
- Actively seeking and implementing opportunities to maximize value in any aspect of the business. _
- Setting a culture of continuously striving for better performance
- Challenging the current state in order to seek real improvements
- Motivating and developing people to deliver superior results in a responsible manner _
- Building and maintaining effective culture
- Creating a climate in which individuals and teams develop their potential and contribute their
- Managing accountabilities and providing timely and constructive feedback
- Coaching and providing development opportunities that enable high performance
- Taking responsibility and accountability for own behaviour, performance and development _
- Taking ownership for own performance and decisions and their impact on the business
- Demonstrating tenacity and resilience even when faced with obstacles
- Seeking opportunities for personal feedback, learning and development
- Acting decisively when tough or quick action is required
Contact Person:
Jeanel Lenders
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