Patient Services - Johannesburg, South Africa - Conova Recruitment

Conova Recruitment

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

KEY INTERNAL AND EXTERNAL RELATIONS

Patients awaiting stem cell transplants
Head of Medical
Medical Team
The companies International Patient Services Team
Healthcare professionals and medical advisers
Colleagues in other companies internationally
Donor Recruitment and Administration/Data Management team colleagues
Communications and Public Relations Teams

KEY RESPONSIBILITIES
Key responsibilities will be to develop a Patient Aid Programme and to provide patients and their families with patient care services and support

This will include:

1.

Conceptualisation of the Patient Aid Programme:

Initial conception and continuous further development of the new Patient Aid program for patient care with the involved department heads
Exchange with sites abroad on the strategic design of the program
Close cooperation with other departments, especially in the area of public relations
Design and maintenance of a web presence for patients
Establishment and maintenance of a database of patientrelevant service offerings

2.

Relevant patient and family communications:

Empathic, caring counselling of patients in acute crisis situations
Arranging contacts with physicians for patients and family members, including support in obtaining second opinions
Telephonic and online media inquiries about individual needs, and recommendations for a selection of appropriate patient programs
Making contact with the registry coordinator to clarify donor search for a patient

3.

Interface function:

Coordination with DR and DPC (Donor Patient Contact Department) on patient groups
Reporting of stories with media impact to other departments (marketing, press, etc.)
Arranging for patients and relatives to contact doctors and selfhelp groups

4.

Data Maintenance:

Maintains and updates patient data for the patient population being served
Documents relevant information in accordance with Data Protection legislation

EDUCATION, EXPERIENCE, AND KNOWLEDGE

Registered Nursing or Social Work Qualification, including:

Successfully completed studies (at least Bachelor) with focus on psychology, pedagogy or comparable.
At least three years relevant professional experience
Experience in the medical field

SKILLS AND ABILITIES

Good medical knowledge in the field of oncology and/or expertise in patient care.
Advanced English skills
Good knowledge of Word, Excel, basic knowledge of PowerPoint
Basic knowledge of databases
Excellent verbal and written communication skills

CORE COMPETENCIES

Highest degree of empathy (tactfulness, friendliness, active listening, distinct empathy)
Extremely high emotional resilience
Advanced process understanding
Ability to conceptualise
Very good organizational skills
Analytical thinking ability
Structured thinking and acting
Strong passion for the NPOs mission and values.