Operations Manager Cib Gss - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

purpose:

experience and qualifications:

Minimum Qualification
Bachelors Degree in Finance, Commerce or Investment Banking

Preferred Qualification

Post Graduate qualification in Finance, Commerce, Investment Banking or Trading
Experience 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior management level
5 to 8 years overall experience in a similar environment, in a Corporate Investment Banking (CIB) industry

Additional Knowledge

CIB operations process management and team leadership
Financial markets and CIB product knowledge
Basic operational risk knowledge in financial services (investment banking) which includes KYC and AML
Financial and accounting knowledge
The ability to be systematic and rule oriented in gathering, reviewing, evaluating and visualising data from a variety of perspectives; includes the ability to work with precision and highlight inconsistencies and inaccuracies in detailed information
The ability to be curious and ask questions, initiate new and better ways of doing things, devise and implement solutions and measure the impact. The tendency to see things in unique and unusual ways, and be resourceful in generating various solutions to problems
Achieves results in an environment that is continually shifting, especially if there are few precedents or structures to guide task execution
The ability to make firm (and sometimes difficult) decisions fairly and compassionately based on relevant facts and logical thinking
Anticipate, recognise and meet the needs of internal and external customers, taking responsibility for maintaining the highest service standards and sustaining value by building customer relationships, retaining existing customers, and developing new opportunities
additional requirements:

responsibilities:

Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
Develop and implement an area operational plan in achievement of Business objectives
Ensure business process efficiency and improvement management by identifying and directing the analysis of existing processes to identify gaps and opportunities for improvement to mitigate operational risk and ensure all processes are documented and updated regularly
Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability and
Work closely with Operational Managers to monitor exceptions, ensure they are resolved promptly and to analyse and address operational breakdowns and gaps which includes working with the operational teams to Identify root causes of operational breakdowns and resolve / escalate to relevant stakeholders
Ensure the development, alignment, mapping, and implementation of endtoend processes aligned to the customer journey map
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Monitor customer feedback reports and align processes to maximise efficiencies
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Identify system issues and liaise with Technology to remedy, identify opportunities for system enhancement and implement proposed changes
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Network and participate in specialist risk forums where required
Provide input into the budget and manage and report on budget usage that reflects delivery of

- planned work within agreed parameters

Control expenditure and identify process improvements to contain and reduce costs
Identify and utilise opportunities within the product operational fulfilment processes and engagements for revenue growth to deliver on sales targets
Ensure that teams in operations maintains a full understanding of both the internal and external customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan and organizational values and service standards
Communicate how customer service solution will be implemented and secures buyin
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure timeous resolution of customer queries and complaints
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin by engaging in crossfunctional relationships to obtain and to provide work support
Understand