Team Leader: Legal Collections - Centurion, South Africa - iMasFinance Co-operative (Ltd)

iMasFinance Co-operative (Ltd)

Verified Company

Centurion, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Purpose:

To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsourced to independent external debt collectors and internal Debt Recovery Administrative Agents

Job Outputs:

Monitor agents' performance and productivity.
Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency.
Ensure that accounts written off are handed over to external debt collectors as per policy.
Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements.
Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act.
Relationships with external debt collectors and appointed attorneys are established (Ext)
Reduction of legal capital at risk within our attorney's control
Monitor payment allocation of direct bank deposits received from attorneys. Members and EDC's
Effective processing write offs as per policy.
Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio.
Validate motivations for accuracy before escalation for reduced settlements.
Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads.
Monitor and report on attorney portfolio performance
Retract and relocate case files from nonperforming attorneys.
Monitor and report on off balance sheet recoveries for attorney post judgment.
Identify continuous improvement initiatives to reduce capital at risk and increase collections.
Motivate opposition defended matters in line with delegation of authority.
Prepare response to escalated complaints received from members or regulatory bodies.
Assist with establishment of a panel of external debt collectors to assist with the legal collections process.
Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements.
Annual renewal of SLA's
Abandoned inbound call rate of less than 25% is achieved.
Report on inbound and outbound call volumes
Ensure 80% average staffing at all times.
Debit order, debi check, Owzo monitoring and reporting.
Approve ad hoc debt arrangements in line with service level agreements.
Liaise and communicate relevant information in writing and verbally to the collections business unit and Extenal attorneys or EDC's.
Expedite summons, judgment and warrants on off balance portfolio.
Improved capability for the recovery of amounts writtenoff as irrecoverable.
Maintain internal and external relationships including members, colleagues, and management.
Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a highperformance culture.
Manage team's performance.
Training and development of team members
Manage attorneys' performance in line with SLA and yearly targets.
Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
Provide input to the department's budget.
Ensure timeous payment of attorneys and EDCs with proper controls in the approval process

Qualifications:

Grade 12 with Mathematics and Accounting
Diploma in Credit Management / Finance/ Strategic Management or related
Credit Management or Debt Collection qualification is an advantage.
Valid driver's licence (essential/minimum

Experience:

2 years' operational experience Debt collection experience
2 years' operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience
2 years operational experience in legal collections process

Knowledge and Skills:

NCA and Relevant Legislative knowledge, Financial Acumen Communication skills
Assertiveness and negotiation skills
Code 8 drivers' license (Manual)
Computer literate (MS office & Excel)
Sound knowledge of the applicable debt collection and legal proceed.
Highly organized and detail oriented; ability to work in a fastpaced, deadlinedriven environment required.
People management and development skills