Quality Assurance Specialist - Umhlanga Rocks, South Africa - Remove Debt

Remove Debt

Verified Company

Umhlanga Rocks, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job description

Job Title:
Quality Assurance Specialist

Company:
Remove Debt

We are looking for a Quality Assurance Specialist who will monitor service and sales calls to assess employee demeanour, technical accuracy, sales performance, and compliance with company policies and procedures.

Responsibilities:

Participates in customer and client listening programs to identify customer needs and expectations.
Determine weaknesses in performance and establish solutions to improve.
Ensure compliance with the company's quality systems.
Identify process improvement opportunities.
Generate and maintain feedback and coaching documentation.
Provide feedback to team leaders and managers.
Offer daily feedback via verbal and written communication.
Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements.
Ability to work and complete projects without supervision, self motivated.
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.

Qualifications

2 years of quality assurance experience, preferably in a technical environment.
Strong attention to detail, exceptional listening and analytical skills.
Excellent communication skills both written and verbal required.
Excellent organisational skills and ability to handle multiple tasks under deadlines.
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Relevant diploma or degree.

Salary:
R6,000.00 per month

Ability to commute/relocate: