Hotel Guest Relations - Stellenbosch, South Africa - Seasoned recruitment

Seasoned recruitment

Verified Company

Stellenbosch, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Hotel Guest Relations

Please note this position you needed to have worked in a Hotel/ Guest House

Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas.

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities:

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and skills