Customer Experience Advisor - Cape Town, South Africa - FirstRand

FirstRand

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice

Contribute to cost efficiencies through responsible utilisation of work related resources
Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
Contribute to teamwork and inclusivity within own team
Identify and utilise opportunities to assess and improve own performance
Ensure operational excellence through the delivery of work processes according to defined quality standards
Build and maintain stakeholder relationships
Deliver customer service through adherence to quality service standards

Job Details

Application Closing Date

29/01/24