Vip Manager - Johannesburg, South Africa - Specd

Specd

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

JOB DESCRIPTION

Job Title:
VIP Manager

Reports to:
National Marketing Manager

Essential functions:

To actively manage the VVIP client base for the company.
To oversee Host team performances, rosters, events, budgets, and targets.
To provide management with weekly reports on each hosts activity.
To identify new VIP opportunities for the Club Prive program.
To oversee complimentary, spend of the VIP base and Club Prive tier rewards.
To manage VIP static offerings (including F&B offerings).
To ensure VIP Bases are actively communicated to in terms of their benefits and rewards.
To assist the host team with VIP retention and acquisition strategies.
To track and report VIP host performances for incentives.
To manage the companys overall VIP budget.
To work with Marketing on event calendars for VIP functions.
To actively manage the use of private suites and event tickets.
To actively manage annual VVIP trips from inception with the hosting team.
To work closely with the internal service departments to ensure VIP experiences are caried across all aspects of the company.

Skills, knowledge, and other requirements:

Reliable and Trustworthy.
Customer focused with VIP management experience.
Gaming VIP experience required.
Wellspoken and a good communicator.
Management experience required.
Experience with incentive structures will be advantageous.
Ability to work under pressure while balancing multiple tasks and teams.
Comfortable with problem solving and extremely good with difficult clients.
Ability to manage events from inception to completion independently and as part of a team.

Requirements - Experience and Education:

Grade 12 or higher.
5 Years experience in a customer focused Management role with casino or VIP service knowledge required.
Leadership experience with understanding of VIP teams, VIP clients and Incentive structures highly advantageous.
Ability to work weekends, shifts, and work long hours.
Advanced Computer skills required.