Customer Service Agent - Soutrivier, South Africa - MyCalling

MyCalling

Verified Company

Soutrivier, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Position Overview:

Responsibilities:

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
Remain current on program and product information by being committed to continuous learning.
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

Matric / NQF Level 4 qualification
Min 6 months contact centre experience essential
6 months customer service experience required
Speaks English, Zulu, Sotho
Able and willing to work rotational shifts
10 Hour shift including 1 hour lunch break (9 hour productive shift)
Saturday, Sunday and Public Holiday
6 DAY SHIFT ROTATION (6am to midnight) within those parameters
Graveyard rotation TBD
Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
English
Interactive customer service environment required.
Related experience in the food and/or retail industry considered an asset.
Strong and developed oral and written communication skills, including typing, spelling and grammar.
Demonstrated ability to implement change efforts.
Advanced knowledge of PCs and familiarity with system navigation.
Positive attitude and demonstrated ability to get along with others.
Professional, empathetic and naturally caring conversational style.
Display tact and diplomacy in handling all levels of customer interaction.
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
Ability to work all required shifts.