Tracing Administrative Assistant - Centurion, South Africa - iMasFinance Co-operative (Ltd)

iMasFinance Co-operative (Ltd)

Verified Company

Centurion, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Purpose:

To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

Prioritise accounts for collection.
Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up to date.
Where members cannot be contacted through provided contact details, making use of tracing tools (ITC, CPB & Experian) to find and locate them.
Update credit bureaux systems with trace alerts.
Follow up on trace alert notifications
Assign accounts out for repossession with repossession agents in a timely manner.
Arrange for collection of assets and delivery to disposal unit.
Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
Manage and monitor performance of Repossession Agents in line with SLA
Maintain positive and effective working relationships with internal stakeholders. This includes, prelegal, legal and debt review teams and finance department to ensure timely payments.
Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
Assist member with statements, Natis and other related matters.
Handle client queries and complaints and escalate where needed.
Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
Compile and submit reports to direct manager weekly, monthly and as required.