Operations Consultant-za Helpdesk - Midrand, South Africa - Full Circle Resourcing

Full Circle Resourcing
Full Circle Resourcing
Verified Company
Midrand, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Our client requires the services of an
Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation
-
Amazing brand with cutting edge technology:


  • Excellent teams in Global team collaboration:
-
High work-life balance with Flexible hours:


  • Agile working environment

POSITION:
Contract until December 2026





EXPERIENCE:
2-4 Years related working experience.

COMMENCEMENT:
As soon as possible


QUALIFICATIONS/EXPERIENCE

  • South African citizens/residents are preferred.
  • Two years IT related working experience

ESSENTIAL SKILLS:


  • Fluent Englishspeaking, including Business reading and writing
  • Technical knowledge of IT Infrastructure components
  • Customer Service
  • First Level Support
  • Incident Management
  • System Monitoring
  • Knowledge of ITSM Tools
  • Technical Knowledge of Microsoft Office Suite
  • Knowledge of Real Time Communications Tools
  • Basic Active Directory configuration

ADVANTAGEOUS TECHNICAL SKILLS

  • Information Technology Qualification (Advantageous, but not a prerequisite)

ROLE:


  • IT experience delivering operations support services
  • Strong analytical and problemsolving skills with a high attention to detail
  • Provide First Level Support to endusers
  • Perform First Level Fixes in IT systems in accordance with SOPs
  • Route pertinent tickets to relevant Second Level Support teams
  • Work shifts as part of a team providing 8 x 5 x 365 support
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